When was the last time you got instant customer feedback from one of your locations, whether it was in the same city or across the country while you were asleep? The answer is probably never. What would it feel like if you could call up any of your franchise managers and you were able to discuss a customer service issue that happened in the last 24 hours? It would probably feel great to have real-time information to protect your brand’s reputation.
As a franchise or multi-unit franchise owner, you have a lot going on, and logging on to check all of your locations’ individual reviews is not the best use of your valuable time. There is an easier way to maintain good franchise performance management. With RebelFish Local’s review management and marketing tool for franchise owners, managers and owners of chains can monitor customer reviews on over 500 review sites quickly and easily, so you will always know where your brand’s reputation stands. This easy-to-use franchise reputation management and marketing tool helps owners of multiple locations (restaurants, hospitals, gyms etc.) keep a close eye on the performance of their business, making sure that your brand’s standard of quality and customer service are being met and exceeded on every visit. This is brand management at its best – comprehensive reporting, instant alerts and analytics and always current and up to date.
One of the cornerstone benefits of RebelFish Local’s tools for managing franchise reviews is that it is highly customizable. Franchise owners / managers can configure the programs to provide reports on all, some, or just one location. Our system is scalable up to 50,000 locations, making it ideal for a local or national franchise or multi-unit chain management. Everyone from brand owners to franchisees with just a few stores can use the system to monitor reviews and quickly handle any negative experiences that customers may have. Don’t leave your brand’s reputation to chance or a few bad apples. Get the monitoring system that keeps you fully informed and instantly updated.
RebelFish Local Inc. provides franchise and multi-unit business owners with the ability to track reviews over time, allowing you to see trends and to take corrective action where needed. You can use the franchise owner reviews tool to drill down to read individual reviews, allowing you to get first-hand accounts of how your sites are or are not meeting the brand’s expectations. For franchise management and marketing done right, contact us at RebelFish Local Inc.