How to Reclaim Your Google Business Profile from a Rogue Employee: A Guide to Restoring Digital Sovereignty

We’ve got the lowdown on how to reclaim your Google Business Profile. This guide will help you restore and regain control no matter the circumstances. Well, control over your GBP, at least. Ready, REBELS?


How to Reclaim Your Google Business Profile from a Rogue Employee: A Guide to Restoring Digital Sovereignty

1. Regaining Control

2. Protecting Your Brand

3. Ensuring Accuracy

4. Security

5. Peace of Mind


Protection of your business’s online presence is as important as your personal identity – maybe even more important. Finding yourself in a sticky spot as far as your business is concerned can be extremely stressful and dealing with a disgruntled and vengeful employee can add extra urgency.

Rebelfish Local has seen this situation play out with a few different business owners over the years, and we’re here to give you a roadmap to restore your digital sovereignty.

Let’s get to it…


How to Reclaim Your Google Business Profile

1. Regaining Control

Ensuring that only authorized individuals have access to your business’s critical online presence.

As a business owner, it can be disheartening and distressing to discover that a rogue employee has taken control of your business accounts, holding your hard-earned GBP hostage. However, it is essential to approach this situation with a level-headed mindset and take immediate action to regain control. Yeah, we know… that’s no easy task! But this is where you are right now, and we’re here to help!

First and foremost, it is crucial to ensure that only individuals with total authorization have access to your business accounts. This unfortunate incident underscores the significance of implementing robust security measures from the start.

Review your current access protocols, ensuring that passwords are securely managed, changed regularly, and not shared indiscriminately. Limiting access to critical online resources reduces the risk of unauthorized individuals gaining control. Don’t just apply this protective measure to your GMB profile. This rule should apply to ALL platforms that play a crucial role in your everyday business operations!

Stay vigilant. Planning ahead plays a vital role in mitigating the impact of such events. Organizational preparedness is key, as it allows for prompt action and minimizes the potential harm caused by rogue employees. Regularly update your disaster recovery plan to include scenarios involving internal security breaches. This forward-thinking approach helps streamline recovery, saving you time, money, and undue stress.

Remember, you are not alone in dealing with this unfortunate situation. Seek guidance from professionals specializing in cybersecurity and legal matters to ensure your actions are effective and lawful. They can provide invaluable advice in navigating this challenging situation while safeguarding your business’s reputation.

While it may be a trying time, regaining control is possible. By enacting stringent security measures, planning ahead, and seeking professional advice, you can protect your business from future occurrences and emerge stronger from this setback. Remember, your resilience as a business owner will shine through, and your business and mental health will thrive again.



2. Protecting Your Brand

Preventing unauthorized changes that could damage your reputation and customer trust.

As a business owner, the last thing you want to deal with is a rogue employee holding your Google Business Profile hostage.

Not only can this situation be stressful and disruptive, but it can also harm your brand’s reputation and customer trust. Fortunately, you can take several proactive steps to plan ahead and protect yourself from such incidents.

When we say plan ahead, we mean plan ahead!

1. Restrict Access: Implement a strict access control policy within your organization. Limit employee access to critical systems and sensitive information only to those who truly need it. There is no reason, including added in-the-moment convenience, for giving an employee access to your important accounts! Don’t allow poor planning to rule the inevitable stressful moments that come with running a business.

2. Regular Audits: Conduct periodic audits to ensure your employees follow established protocols. Regularly review and update access permissions to prevent any unauthorized changes. HOT TIP: Put it on the calendar. Make it a quarterly practice, and don’t skip it!

3. Training and Awareness: Educate your employees about the importance of safeguarding company assets, including digital resources. Train them on cybersecurity best practices, such as creating strong passwords and recognizing phishing attempts. Of course, these are the employees who have access to your accounts. Ensure they are also set up for success and do not feel like sharing information will take some weight off them.

4. Monitoring Systems: Invest in robust monitoring systems that can identify suspicious activities, such as unauthorized access attempts or unusual changes to your business systems. You won’t regret this one!

5. Backup and Recovery: Implement a reliable backup and recovery plan to safeguard your data. Regularly back up your critical files and systems, enabling swift recovery in case of any unauthorized modifications. Yeah, those backup warnings — the ones that say you haven’t backed up your laptop in 952 days. It’s time to start backing things up!

Remember, protecting your brand is not only about preventing unauthorized changes but also about maintaining your reputation and ensuring customer trust.


3. Ensuring Accuracy

Keeping business information up to date and accurate for customers seeking your services.

As a business owner, ensuring that your customers have access to accurate information about your services is crucial for establishing trust and fostering positive customer experiences.

Here are a few simple steps you can take regularly to ensure your information is always up-to-date and accurate across all platforms:

1. Regularly audit your online profiles: I know this is repetitive, but that’s how important it is to do. Take the time to review and update your business information across all digital platforms, including your website, social media profiles, online directories, and review sites. Confirm that your contact details, opening hours, and other pertinent information are accurate and consistent.

In addition, we want to mention this golden nugget for ranking… your information must be the same across all platforms. This means right down to apostrophes and commas. That will help search engines like your website more. Yes, we know… high maintenance!

2. Keep communication lines open: Encourage your customers to provide feedback and report any discrepancies they encounter. This will help you identify potential inaccuracies and quickly rectify them. It also helps them know you are conscientious and care about your reputation and service.

3. Utilize a centralized system: Consider using a centralized system, such as a customer relationship management (CRM) tool, to manage and update your business information. This will reduce the risk of errors caused by relying on multiple platforms or individuals. Rebelfish Local is all about tools that help productivity and prevent issues!

4. Train your employees: Educate your employees on the importance of accurate and up-to-date information. Develop protocols and best practices for information management to ensure consistency across your team.

Remember, consistent and accurate information builds trust with your customers, enhancing their overall experience with your business. By implementing these measures, you can create a more reliable and seamless service that leaves a lasting impression.



4. Security

Enhancing the security of your digital assets against potential misuse or malicious activity.

Securing your GBP hostage situation is crucial to safeguarding your business’s financial stability. It can be difficult to see straight when your business is under duress.

Fortunately, there are steps you can take to enhance the security of your digital assets and mitigate potential misuse or malicious activity.

Firstly, it is essential to back up your digital assets regularly. By creating multiple copies of your valuable data, you can safeguard against any loss or damage caused by ransomware or unauthorized access. Consider utilizing cloud storage or external hard drives for added protection.

Implementing strong passwords and multi-factor authentication can significantly enhance your digital asset security. Encourage your employees to use complex passwords that include a combination of letters, numbers, and symbols. Furthermore, enable multi-factor authentication that requires an additional verification step, such as a biometric scan or a unique code sent to a registered device.

Educating your employees about the potential risks and best practices for digital asset security is also crucial. Conduct regular training sessions to raise awareness regarding phishing attacks, social engineering, and other cyber threats. Empowering your team to identify and report suspicious activities creates a united front against potential breaches.

Lastly, consider partnering with a reliable cybersecurity firm. These experts can assess your current security measures, identify vulnerabilities, and provide tailored solutions to enhance digital asset protection. Their expertise will ensure that you stay one step ahead of malicious activity and reduce the risk of future hostage situations.



5. Peace of Mind

A 7-step guide to restoring digital sovereignty gives business owners a clear path to resolve the situation.

If you do find yourself in this terrible situation, here’s a step-by-step guide to restoring your digital sovereignty and regaining control of your valuable assets.

1. Assess the Situation: Evaluate the severity of the situation and gather all relevant information. Determine the employee’s level of access and the potential harm they could inflict.

2. Seek Legal Advice: Consult with a lawyer specializing in digital asset protection to ensure you are aware of your rights and obligations. They will guide you through the legal procedures and help you understand the necessary steps to take.

3. Communicate Calmly: Reach out to the rogue employee composed and non-confrontationally. Explain your concerns and emphasize the importance of resolving the issue collaboratively. This is, of course, after you consult someone for legal advice — follow their expert advice.

4. Report the Incident: If the employee’s actions are malicious or illegal, consider filing a complaint with appropriate authorities. Provide them with all the evidence and information you have gathered during the assessment phase.

5. Engage IT Experts: It is essential to involve IT professionals who specialize in cybersecurity and data recovery. They will assess your systems, identify vulnerabilities, and work towards isolating the rogue employee’s access to your GBP.

6. Change Access Credentials: To prevent further access from the rogue employee, immediately change all passwords and access codes and restrict permissions within your infrastructure. Consider implementing multi-factor authorization for enhanced security.

7. Monitor and Assess: Regularly monitor your systems for any unusual activities or breaches. Maintain a proactive stance to prevent future incidents and promptly address any potential threats.

Restoring your digital sovereignty may take time, but you can resolve this challenging situation with the right approach and guidance. Consult professionals, reassess your security measures, and implement effective protocols to safeguard your business’s viability.

We hope this step-by-step guide provides you with the necessary tools and peace of mind to navigate through this difficult period. Stay resilient, REBELS!


RebelFish Local Founders
Robert & Liz, RebelFish Local CoFounders, doing local volunteer work.

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